Client Support Specialist

When a client has a question, a problem, or just needs someone to follow through — you’re the person they hear from. This role is about being reliable, clear, and helpful without making clients feel like they’re talking to a ticketing system.

What you’ll be doing:

• Handling client queries across email and chat promptly
• Coordinating with internal teams to resolve issues efficiently
• Logging and tracking support tickets through to resolution
• Following up to make sure clients are actually satisfied
• Flagging recurring problems to the right people internally

What we’re looking for:

• 1–2 years of customer or client support experience
• Strong written communication — clear, warm, and professional
• Ability to explain technical things in plain, simple language
• Patient, organised, and reliable under pressure

What we offer:

• Fully remote position with clear support workflows
• A team that backs you up when escalations are needed
• Direct exposure to how a full-service digital agency serves clients
• A role where doing good work is genuinely noticed

Technical Support Executive Remote | Full-Time

You’ll be handling the more technical side of client support — troubleshooting website issues, coordinating with developers, and making sure clients aren’t left waiting when something goes wrong.

What you’ll be doing:

• Diagnosing and resolving technical issues for clients
• Coordinating bug fixes and updates with the development team
• Managing support requests through the ticketing system
• Documenting solutions so recurring issues get resolved faster
• Communicating technical updates to clients in plain language

What we’re looking for:

• Background in web development or IT support
• Experience with CMS platforms, particularly WordPress
• Strong problem-solving skills and a calm head under pressure
• Ability to manage multiple open tickets without losing track

What we offer:

• Remote flexibility and a collaborative dev-support team
• Exposure to a wide range of technical environments and client setups
• The chance to deepen both your technical and client-facing skills
• A team that communicates openly and resolves things properly